Refund policy

Returns & Refund Policy

At Home Express, we want you to be happy with your purchase. If you change your mind, you may request a return within 14 days of receiving your order.

You must notify us within 14 days that you wish to cancel. After notifying us, you normally have a further 14 days to return the goods. Items should be returned in their original condition with all parts, accessories and packaging where reasonably possible.

Unless the item is faulty, damaged, incorrect or not as described, the customer is responsible for the cost of returning the item. We recommend using a tracked delivery service, as the item remains your responsibility until it reaches us.

Once the returned item has been received and inspected, an eligible refund will be issued to the original payment method. Refunds will normally be processed within 14 days of receiving the returned goods or receiving acceptable evidence that they have been sent back, whichever applies under UK consumer law.

If an item arrives damaged, faulty, incorrect or not as described, please contact us as soon as possible with your order details and photographs where appropriate so we can arrange a suitable resolution.

Items may be handled only as reasonably necessary to establish their nature, characteristics and functioning. We may make a deduction from the refund where goods have been used or handled beyond what would reasonably be permitted when examining them in a shop and their value has been reduced.

Please contact Home Express before sending any return so we can provide the correct return instructions and address.

HOME EXPRESS – FOR QUALITY HOME PRODUCTS